At Neutronaturals, we want you to be completely satisfied with your skincare purchase. If for any reason you are not fully happy with your order, we offer a hassle-free exchange and return policy to ensure your peace of mind.
We stand behind the quality of our products and offer a 10-day money-back guarantee. If you are not satisfied with your purchase, you can return it within 10 days of receiving your order for a full refund.
We stand behind the quality of our products and offer a 10-day money-back guarantee. If you are not satisfied with your purchase, you can return it within 10 days of receiving your order for a full refund.
To initiate a return or exchange, please follow these simple steps:
Contact our Customer Support: Reach out to our friendly customer support team via email at info@neutronaturals.com within 10 days of receiving your order.
Provide your order details and reason for the return or exchange (the name of the items being exchanged).
Return Authorization: Our customer support team will guide you through the return process and provide you with a Return Authorization and shipping details. Please ensure that the product is unused, unopened, and in its original packaging for a smooth return experience.
Pack and Ship: Safely pack the product in a secure shipping box, along with the RA number provided by our customer support team. Include a copy of your original invoice or order confirmation inside the package.
Shipping and Tracking: Ship the package back to us using a trackable shipping method. Please note that the cost of return shipping is the customer’s responsibility unless the return is due to a defective or incorrect item received.
Refund or Exchange: Once we receive your returned item, our team will inspect it to ensure it meets our return guidelines. If eligible, we will process your refund or exchange within a reasonable timeframe. Refunds will be issued to the original payment method used during checkout. Re-shipment charges (if any) will have to be borne by the customers
Important Note:
- Products must be returned in their original condition, unused, unopened, and with any seals or protective packaging intact.
- We recommend using a trackable shipping method to ensure the safe return of your package. We are not responsible for lost or damaged returns during transit.
- Refunds will not include any shipping charges unless the return is due to a defective or incorrect item received.